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SHIPPING METHODS

Our products are delivered by DHL and UPS couriers.
We process and ship our orders during main service hours, Monday to Friday, from 9:00 am to 6:00 pm GMT+1 (with the exception of Italian public holidays).
The procuts will be ready for dispatch only after the receipt of payment.
All shipments that are sent by theapartmentcosenza.com are insured against theft and accidental damage.

Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
If you receive a visibly damaged package, please do not accept it and leave it to the courier.
Shipping methods, free shipping and delivery times vary according to the shipping country.


Customers who reside in countries that are not part of the European Union are exempt from VAT.
Countries that are part of the European Community:Austria, Belgio, Bulgaria, Cipro, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Gran Bretagna, Grecia, Irlanda, Italia, Lettonia, Lituania, Lussemburgo, Malta, Olanda, Polonia, Portogallo, Principato di Monaco, Repubblica Ceca, Romania, San Marino, Slovacchia, Slovenia, Spagna, Svezia, Ungheria.

TRACK ORDER STATUS

As soon as your order is shipped, you will receive an email from theapartmentcosenza.com. The tracking number will be sent directly from the courier.
Please click here, then enter your tracking number here for DHL or here for UPS  in order to track the status of your order.


TAXES AND DUTIES

All shipments outside the European Union are subject to import taxes and local taxes which vary according to the type and value of the goods.

Orders from the rest of the world will be DDU (Delivery Duty Unpaid). Duties must be paid directly to the courier at the time of delivery. 

Please, note that we don't issue FTA for South Korea. 
For shipments to Russia and China, shipments can only be made in DDU (Delivery Duty Unpaid) with SDA. Returns are not allowed.

@theapartmentcosenza

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